ShortA  Loss or Damage Policy

ShortA wishes to help facilitate a delivery marketplace that benefits users (who wish to send items with independent Third Party Providers) and Third Party Providers (who wish to provide delivery services to users). To that end, this ShortA  Loss or Damage Policy (the "Policy") sets out a claims process for users of ShortA  for loss or damage to items within their Package.

The Policy applies to your use of ShortA , and may be amended, replaced or withdrawn by ShortA at its discretion at any time. It sits separate to the ShortA  Terms of Use (" Terms").

CLAIMS AND CLAIM PROCESS
If items within your Package are lost or damaged as a direct result of your use of ShortA , you may make a claim for compensation as a remedy from ShortA in accordance with the  Terms and this Policy (a "Claim").

To make a Claim, you can contact ShortA Support through the form below and will need to provide ShortA with:
1. A detailed written description of the damaged or lost items.
2. A detailed written description of the nature of the damage to the items (if applicable).
3. A detailed written description of your understanding of how the damage or loss occurred.
4. A photograph, or other proof, of the damaged items (including how this arose through use of the ShortA  product).
5. Evidence of the value of the Items.

We know prompt support is important to you, and we will endeavour to acknowledge receipt of your Claim within 2 business days of you submitting it.

Once we receive your Claim, we will consider your Claim, including, where relevant, by contacting the relevant Third Party Provider. We will generally aim to respond to your Claim within 14 days of receipt of your Claim to notify you of the outcome of your claim or to request further information if we consider that this is reasonably required to determine the outcome of your Claim.

LIMIT ON CLAIMS
Where items have been lost or damaged as a result of any fraudulent, unlawful or negligent act or omission by ShortA or a Third Party Provider, ShortA may issue you a credit amount equal to the replacement value of the items, up to a maximum total value of one hundred NZ dollars ($2000 NZD).

In addition, ShortA will not provide compensation for any loss or damage to items which are (a) Prohibited Items; or (b) fragile or perishable items that, in our reasonable opinion, were not appropriately packaged having regard to the nature of the item.

INTERACTION WITH  TERMS
The Policy does not change the rights or obligations you have under the  Terms and to the extent there is any inconsistency between this Policy and the  Terms, the  Terms will prevail.

Any undefined capitalised terms in this Policy have the meanings ascribed to them in the  Terms.