Privacy Policy
I. Introduction
When you use ShortA, you are trusting us with your personal data. We’re committed to maintaining that trust. We need to make sure you understand our privacy practices as part of that commitment.
This notice describes the personal data (“data”) we collect, how we use it and if we need to share it, as well as your choices regarding this data. We ask that you read this policy if you use ShortA in any capacity.
II. Overview
A. Scope
This notice applies to users of ShortA’s services anywhere in the world, including users of ShortA’s apps, websites, features, or other services.
This notice describes how ShortA and its affiliates collect and use data. This notice applies to all ShortA users globally. This notice specifically applies to:
Purchasers: individuals who request or receive delivery and related services via their ShortA account.
Drivers: individuals who provide delivery services for products individually or through partner transportation companies.
Order recipients: individuals who request or receive products and services for delivery or pick-up via their ShortA account. This includes individuals who use guest checkout features to access delivery or pick-up services without creating and/or logging into their account.
Delivery persons: individuals who provide delivery services via ShortA.
Guest Users: individuals who receive delivery services ordered by other ShortA account owners, including those who receive services arranged by ShortA for Business customers (collectively, “Enterprise Customers”), or by friends, family members or other individual account owners.
This notice also governs ShortA’s other collections of data in connection with its services. For example, we may collect the contact information of owners or employees of merchants on the ShortA platforms; the contact information of individuals that manage and use accounts owned by Enterprise Customers; or data of individuals who start but do not complete their applications to be drivers or delivery persons.
All those subject to this notice are referred to as “users” in this notice.
Our privacy practices are subject to applicable laws in the places in which we operate. This means that we engage in the practices described in this notice in a particular country or region only if permitted under the laws of those places. In addition, please note the following:
Please contact us here or through the addresses below with any questions regarding our practices in a particular country or region.
B. Data controller and transfer
Joat Tech Limited. are the data controllers for the data collected in connection with use of ShortA’s services in the European Economic Area, the United Kingdom and Switzerland.
ShortA limited is the data controller for the data collected in connection with use of ShortA’s services everywhere else.
ShortA operates, and processes personal data, globally; if you travel to other locations we operate in, your data travels with you so we can offer you a seamless experience. We also respect your data protection rights whether you are in your home country or elsewhere.
This means that we may transfer personal data to countries other than your home country in order to provide our services in a different country at your request. We may also transfer personal data to another country if that is necessary to respond to a customer support request that you submitted outside your region. And order histories may be accessed by users in another country after they have left the country where services were rendered. Because our services involve multiple users at the same time, limited personal data may be accessible to the other user in another country.
We do so in order to fulfill our agreements with all of our users, or based on users’ instructions or prior consent, adequacy decisions for the relevant countries, or other transfer mechanisms as may be available under applicable law, such as the Standard Contractual Clauses.
We may also transfer data to other countries in order to respond to a request for personal data from a law enforcement agency. To provide additional safeguards to these data transfers, ShortA applies robust internal procedures for processing these requests. ShortA only discloses personal data to law enforcement agencies in a manner that is consistent with the regulatory requirements of applicable laws, such as the GDPR.
To help provide equivalent data protection wherever you use our services, ShortA has implemented the following measures across the globe:
policies and procedures to limit access to, and the processing of personal data for defined purposes;
specific training of staff responsible for managing personal data;
a government data access policy that refuses government access to data, except when disclosure is mandated by applicable laws including the EU GDPR, there is imminent risk of serious harm to individuals, or consent is obtained;
robust protection of data while it is in transit between ShortA apps and our servers, and when the data is processed on our servers. This includes encryption and the use of pseudonymized data to help protect users' full identity against unauthorized disclosure.
For your convenience, the exercise of your data protection rights can be directed to ShortA via any of the designated channels mentioned above, and will be handled centrally on behalf of the relevant controller. Questions, comments, and complaints about ShortA’s data practices can be submitted here. You may also use this email to submit a question to ShortA’s Data Protection Officer and to ask us for information of Standard Contractual Clauses or other transfer mechanisms in place for the data processing activity of your inquiry.
III. Data collections and uses
A. The data we collect
ShortA collects data:
provided by users to ShortA, such as during account creation
created during use of our services, such as location, app usage, and device data
from other sources, such as other users or account owners, business partners, vendors, insurance and financial solution providers, and governmental authorities
ShortA collects the following data:
1. Data provided by users. This includes:
User profile information: We collect data when users create or update their ShortA accounts, or place orders via guest checkout features. This may include their name, email, phone number, login name and password, address, profile picture, payment or banking information (including related payment verification information), driver’s license and other government issued documents (which may include identification numbers as well as birth date, gender, and photo). This also includes vehicle or insurance information of drivers and delivery persons, emergency contact information, user settings, and evidence of health or fitness to provide services using ShortA apps.
Background check information (drivers and delivery persons): This includes information submitted during the driver/delivery person application process, such as driver history or criminal record (where permitted by law), license status, known aliases, prior addresses, and right to work. This information may be collected by an authorized vendor on ShortA’s behalf.
Identity verification photos: This includes photos of users (such as, selfies) and/or their government issued identifications (such as, driver’s license or passports). Such photos may be used to verify a user’s identity, such as through facial verification technologies. Please see the section titled “How we use personal data” for more information regarding how user photos are used for safety and security purposes, including identity verification.
Demographic data: We may collect demographic data about users, such as birth date/age, gender or occupation, when required for certain ShortA services or programs, or safety features that allow women users to set a preference to provide or receive services to/from other women (“Women Driver Preference”). We may also collect demographic data, such as age group and business composition, through user surveys, and use this information to offer ShortA products and services that are likely to be of interest to you.
We may also infer demographic data from other data collected from users. For example, we may infer a user’s gender based on their first name to enable safety features, such as the Women Driver Preference, or to display personalized ads for third party products or services. See the section titled “How we use personal data” below for more information.User content: We collect the data submitted by users when they contact ShortA customer support (including via phone chat or video conferencing tools), provide ratings or feedback for other users, or merchants, or otherwise contact ShortA. This may include photographs, or audio or video recordings submitted by users in connection with a customer support request. This also includes metadata relating to the method you use to communicate with ShortA.
In certain jurisdictions, drivers can record the audio and/or video of their trips through an in-app feature or using a dashcam. In app recordings are encrypted and stored on users’ devices, and are only shared with ShortA if submitted by the users in connection with safety incidents.
2. Data created during use of our services. This includes:
Location data (driver and delivery person): We collect precise or approximate location data from drivers’ and delivery persons’ mobile devices when the ShortA app is running in the foreground (app open and on-screen) or background (app open but not on-screen).
Location data (order recipients). We collect precise or approximate location information from order recipients’ mobile devices if they enable us to do so via their device settings.
ShortA collects such data from the time an order is requested until it is finished, and any time the app is running in the foreground (app open and on-screen). See “Choice and transparency” below for information on how order recipients can enable precise location data collection.
Order recipients may use the ShortA apps without enabling collection of location data from their mobile devices. However, this may affect certain features in the ShortA apps. For example, a purchaser who has not enabled precise location data will have to manually enter their dropoff address.
In addition, precise location data collected from a driver’s device during a trip is linked to the purchaser’s account, even if the rider has not enabled precise location data to be collected from their device. This data is used for purposes such as proof of delivery, customer support, fraud detection, insurance, and litigation.Transaction information: We collect transaction information related to the use of our services, including the type of services requested or provided; order details (such as date and time, requested pick-up and drop off addresses, distance traveled and items ordered); and payment transaction information (such as a merchant's name and location, amount charged, and payment method). We also associate a user’s name with that of anyone who uses their promotion code.
Usage data: We collect data about how users interact with our services. This includes access dates and times, app features or pages viewed, browser type, and app crashes and other system activity.
Device data: We collect data about the devices used to access our services, including the hardware models, device IP address or other unique device identifiers, operating systems and versions, software, preferred languages, advertising identifiers, device motion data, and mobile network data.
Communications data: We collect data regarding phone, text or in-app communications between users that are enabled through ShortA’s apps. This includes date and time, as well as the content of text or in-app messages. We may also collect the content of phone calls solely where users are notified in advance that the call may be recorded.
3. Data from other sources. These include:
users participating in our referral programs. For example, when a user refers another person, we receive the referred person’s data from that user.
ShortA account owners who request services for or on behalf of other users (such as colleagues or subcontractors), or who enable other users to request or receive services through their business accounts.
users or others providing information in connection with claims or disputes.
ShortA business partners through which users create or access their ShortA account, such as payment providers, social media services, or apps or websites that use ShortA’s APIs or whose APIs ShortA uses.
ShortA business partners in connection with debit or credit cards issued by a financial institution in partnership with ShortA to the extent disclosed in the terms and conditions for the card.
vendors who help us verify users’ identity, background information, and eligibility to work, or who screen users in connection with sanctions, anti-money laundering, or know-your-customer requirements.
insurance, vehicle, or financial services providers for drivers and/or delivery persons.
partner transportation companies.
partner retailers and service providors
publicly available sources.
marketing service providers or data resellers whose data ShortA uses for marketing or research.
law enforcement officials, public health officials, and other government authorities.
B. How we use personal data
ShortA uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use such data:
to enhance the safety and security of our users and services
for customer support
for research and development
to enable communications between users
for marketing and advertising
to send non-marketing communications to users
in connection with legal proceedings
We use the data we collect:
1. To provide our services. ShortA uses data to provide, personalize, maintain, and improve our services.
This includes using data to:
create/update accounts.
enable transportation, delivery and other services/features, such as:
using location data to navigate order drop-offs, calculate ETAs, and track the progress of deliveries.
features that involve data sharing, such as sharing driver first name and vehicle information to facilitate pick-ups, user profile and trip details for ETA sharing and user ratings.
match available drivers and delivery persons to users requesting services. Users can be matched based on availability, location/proximity, user settings/preferences and other factors such as likelihood to accept a trip based on their past behavior or preferences.
features that facilitate use of our services by those with disabilities.
features that involve account linking, such as linking of email to retailer trade accounts to enable benefits like trade pricing.
enable dynamic pricing, in which delivery fees are determined based on factors such as estimated time and distance, predicted route, estimated traffic, and the current number of users requesting or providing services.
process payments.
personalize users’ accounts. For example, we may present order recipients with personalized product or store recommendations based on their prior orders.
facilitate insurance, vehicle, invoicing, or financing solutions.
provide users with trip or delivery updates, generate receipts, and inform them of changes to our terms, services, or policies.
perform necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.
ShortA performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, are compatible with such uses, or on the grounds that they are necessary for purposes of ShortA’s and its users’ legitimate interests.
2. Safety and security. We use data to help maintain the safety, security, and integrity of our services and users. This includes:
verifying users' identity and eligibility to provide deliveries, including through reviews of background checks, to help prevent use of our services by unsafe drivers or fraudulent purchasers.
In addition, we may use facial recognition technology to process user profile photographs, identification photographs, or other user-submitted photographs to prevent identity-borrowing or use of our services by unauthorized delivery people.
We may also use selfies to verify that users are wearing masks, helmets or other safety gear through the use of object verification technology.
In some countries, customers may be required to verify their identity to use cash and certain other payment methods. In such cases, ShortA allows riders to provide their ID number and/or a photo of their identification card to complete such verifications.
Similarly, order recipients may be required to provide their age and an image of their government issued identification to verify their eligibility to order restricted products.using data from delivery persons’ devices to detect unsafe driving behavior such as speeding or harsh braking and acceleration, and to inform them of safer driving practices. We also use data from delivery persons’ devices to verify the type of vehicles they used to provide deliveries.
using driver location information, and communications between purchasers and drivers, to identify cancellation fees earned or induced through fraud.
using device, location, user profile, usage, and other data to prevent, detect, and combat other types of fraud. This includes identifying fraudulent accounts or uses of our services, preventing use of our services by unauthorized delivery persons, verifying user identities in connection with certain payment methods, and preventing and combating unauthorized access to users’ accounts. In some cases, such as when a user is determined to be abusing ShortA’s referral program or has submitted fraudulent documents, such behavior may result in automatic deactivation, or in the European Union or where otherwise required by law, deactivation after human review. To object to such a deactivation, please contact ShortA customer support.
using user ratings, reported incidents, and other feedback to encourage compliance with our Community Guidelines and as grounds for deactivating users with low ratings or who otherwise violated such guidelines in certain countries. In the European Union or where otherwise required by law, such deactivation occurs only after human review and/or the possibility to appeal.
using driver data (such as past trip information and reported incident rates) and purchaser data (such as past purchase information, cancellation and reported incident rates, account information, ratings information, and current pick-up and drop-off location) to predict and help avoid pairings of users that may result in increased risk of conflict (for instance, because one user previously gave the other a one-star rating).
sharing user name, location, phone number, vehicle details and other relevant information with third-party companies that support the management and de-escalation of interpersonal conflicts that may occur between users in the process of making a pickup or delivery.
ShortA performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, and/or for purposes of the legitimate safety and security interests of ShortA, our users and members of the general public.
3. Customer support. ShortA uses the information we collect (which may include call recordings) to provide customer support, including to investigate and address user concerns and to monitor and improve our customer support responses and processes.
ShortA performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users or for purposes of ShortA’s legitimate interest in monitoring and improving its customer support services and interactions.
4. Research and development. We use data for testing, research, analysis, product development, and machine learning to improve the user experience. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.
ShortA performs the above activities on the grounds that they are necessary for purposes of ShortA’s legitimate interests in improving and developing new services and features.
5. Enabling communications between users. For example, a driver may message or call a purchaser to confirm a drop-off location, a rider may call a driver to retrieve a lost item, or a merchant or delivery person may contact an order recipient with information about their order.
ShortA performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users.
6. Marketing and Advertising. ShortA uses data (other than Guest Users’ data) to market its services, and those of ShortA partners. This may include:
Sending emails, text messages, push notification, and in-app messages or other communications marketing or advertising ShortA products, services, features, offers, promotions, sweepstakes, news and events.
This may include using location and order history, device data and usage data to send marketing communications that are personalized based on users’ observed or inferred interests and characteristics. For example, we may send push notifications suggesting a user’s favorite merchants, or in-app messages offering discounts or promo for products or merchants similar to those a user has previously ordered.Displaying ShortA advertising on third party apps or websites. This includes using location, trip and order history, device data and usage data, and sharing hashed email addresses and device or user identifiers with advertising partners (such as Facebook and TikTok), to personalize such ads to users’ interests.
Displaying third party advertising in ShortA’s apps or in connection with our services.
This includes ads for merchants that are available on ShortA’s apps. These ads (which are identified as “Sponsored Listings” in ShortA’s apps) include recommendations that are personalized based on users’ location and order histories.
This also includes ads for other third party products or services that are personalized based on users’ observed or inferred interests and characteristics, which we determine using data such as approximate location, trip information and history, usage data, demographic data (which may include inferred gender), and device or user identifiers.
This also includes ads that are personalized based on data about the current tdelivery request, including time of request and services requested.Measuring the effectiveness of ShortA’s ads, and of third party ads displayed in ShortA’s apps or in connection with our services.
ShortA performs the above activities on the grounds that they are necessary for purposes of ShortA’s legitimate interests in informing users about ShortA services and features or those offered by ShortA partners. See the sections titled “Choice and transparency” and “Marketing and advertising choices” for information on your choices regarding how ShortA may use your data for marketing and advertising.
7. Non-marketing communications. ShortA may use data to send surveys and other communications that are not for the purpose of marketing the services or products of ShortA or its partners. We may also send users communications regarding elections, ballots, referenda, and other political processes that relate to our services. For example, ShortA may notify some users by email of ballot measures or pending legislation relating to ShortA’s services in those users’ areas.
ShortA performs the above activities on the grounds that they are necessary to fulfill the terms of our agreements with users, or for purposes of ShortA’s and its users’ legitimate interests in informing users about events that may have an impact on their use of ShortA services.
8. Legal proceedings and requirements. We use data to investigate or address claims or disputes relating to use of ShortA’s services, to satisfy requirements under applicable laws, regulations, or operating licenses or agreements, or pursuant to legal process or governmental request, including from law enforcement.
ShortA performs the above activities on the grounds that they are necessary for purposes of ShortA’s legitimate interests in investigating and responding to claims and disputes relating to use of ShortA’s services and features, and/or necessary for compliance with applicable legal requirements.
C. Cookies and third-party technologies
ShortA and its partners use cookies and other identification technologies on our apps, websites, emails, and online ads for purposes described in this notice.
Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and advertisements. ShortA uses cookies and similar technologies for purposes such as:
authenticating users
remembering user preferences and settings
determining the popularity of content
delivering and measuring the effectiveness of advertising campaigns
analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services
We may also allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.
D. Data sharing and disclosure
Some of ShortA’s services and features require that we share data with other users or at a user’s request. We may also share such data with our affiliates, subsidiaries, and partners, for legal reasons or in connection with claims or disputes.
ShortA may share data:
1. With other users
This includes sharing:
order recipients’ first name, delivery address, and order information with the merchant and, for order deliveries, with the delivery person. We may also share ratings and feedback, or other information to the extent required by law, with the restaurant or merchant and, for order deliveries, the delivery person.
for delivery persons, we may share data with the order recipient(s) and merchants, including name and photo; vehicle make, model, color, license plate, and vehicle photo; location (before and during trip); average rating provided by users; total number of trips; period of time since they signed up to be a driver or delivery person; contact information; and delivery person profile, including compliments and other feedback submitted by past users.
We also provide order recipients with receipts containing information such as a breakdown of amounts charged, driver or delivery person first name, photo, and route map. We also include other information on those receipts if required by law.for those who participate in ShortA’s referral program, we share certain data of referred users, such as trip count, with the user who referred them, to the extent relevant to determining the referral bonus.
2. At the user’s request
This includes sharing data with:
Other people at the user’s request. For example, we share an order’s ETA and location with another user when requested by that user.
ShortA business partners. For example, if a user requests a service through a partnership or promotional offering made by a third party, ShortA may share certain data with those third parties. This may include, for example, other services, platforms, apps, or websites that integrate with our APIs; vehicle suppliers or services; those with an API or service with which we integrate; or merchants or other ShortA business partners and their users in connection with promotions, contests, or specialized services.
Emergency services: We offer features that enable users to share their data with police, fire, and ambulance services in the event of an emergency or after certain incidents. For more information, please see the sections below titled “Choice and Transparency” and “Emergency Data Sharing”.
3. With the general public
Questions or comments from users submitted through public forums such as ShortA blogs and ShortA social media pages may be viewable by the public, including any data included in the questions or comments submitted by a user.
4. With the ShortA account owner
If a user receives services through an account owned by another party, we may share their trip or order information, including location data, with the owner of that account. This occurs, for example, when:
a purchaser uses their employer’s ShortA for Business profile.
a delivery person uses an account owned by or associated with an ShortA partner transportation company.
A delivery recipient receives an order arranged by a friend or under a family profile.
a delivery person acts as a substitute (UK only).
In addition, if a user creates an account using an email address affiliated with an ShortA for Business account owner (i.e., their employer), we may use, and share their profile data (such as name and email address) with such account owner, to help that user expense orders to that ShortA for Business account. This is applicable in all regions except the European Economic Area, the United Kingdom and Switzerland.
5. With ShortA subsidiaries and affiliates
We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf. For example, ShortA processes and stores such data in the United States on behalf of its international subsidiaries and affiliates.
6. With ShortA service providers and business partners
These include:
payment processors and facilitators
background check and identity verification providers
cloud storage providers
Google, in connection with the use of Google Maps in ShortA’s apps (see Google’s privacy policy for information on their collection and use of data)
social media companies, including Facebook and TikTok, in connection with ShortA’s use of their tools in ShortA’s apps and websites (see Facebook’s privacy policy and TikTok’s privacy policy for information on their collection and use of data)
marketing partners and marketing platform providers, including social media advertising services, advertising networks, third-party data providers, and other service providers to reach or better understand our users and measure advertising effectiveness
This includes advertising intermediaries, such as Google, Criteo and Rokt, that enable ShortA to display and measure the effectiveness of personalized ads for third party products that are displayed in ShortA’s apps. We share data such as advertising or device identifier, hashed email address, approximate location, and current trip or order information, and the intermediaries use this data to provide their services and such other purposes are disclosed in their privacy notices. Users may opt out from ad personalization by contacting support.research partners, including those performing surveys or research projects in partnership with ShortA or on ShortA’s behalf
vendors that assist ShortA to enhance the safety and security of ShortA apps and services
consultants, lawyers, accountants, and other professional service providers
insurance and financing partners
airports
third-party vehicle suppliers, including fleet and rental partners
Third-party delivery partners such as Aramex and New Zealand Post
7. For legal reasons or in the event of a dispute
ShortA may share users’ data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, or where the disclosure is otherwise appropriate due to safety or similar concerns.
This includes sharing data with law enforcement officials, public health officials, other government authorities, airports (if required by the airport authorities as a condition of operating on airport property), or other third parties as necessary to enforce our Terms of Service, user agreements, or other policies; to protect ShortA’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share your data, including trip or order information, with the owner of that credit card.
This also includes sharing data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.
8. With consent
ShortA may share a user’s data other than as described in this notice if we notify the user and they consent to the sharing.
E. Data retention and deletion
ShortA retains user data for as long as necessary for the purposes described above, including to provide its services and comply with legal obligations.
ShortA retains user data for as long as necessary for the purposes described above. The period for which we retain user data is determined by the type of data, the category of user to whom the data relates, and the purposes for which we collected the data.
The length for which ShortA retains user data may further be determined by legal and regulatory requirements, purposes of safety, security, and fraud prevention, or by issues relating to the user’s account such as an outstanding credit or an unresolved claim or dispute.
For example, we retain data:
for the life of users’ accounts if such data is necessary to provide our services. E.g., user profile information and credentials.
for 7 years if necessary to comply with tax requirements. E.g., delivery persons’ trip or delivery location information.
for defined periods as necessary for purposes of safety or fraud prevention. E.g., we retain incomplete driver applications for 1 year, and rejected driver applications for 7 years.
after requests for account deletion if necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to the user’s account (such as an outstanding credit or an unresolved claim or dispute).
Users may request deletion of their accounts at any time. ShortA may retain user data after a deletion request due to legal or regulatory requirements or for reasons stated in this policy.
Users may request deletion of their account at any time through the Settings > Privacy menus in the ShortA app, or through ShortA’s website or via our support email.
Following an account deletion request, ShortA deletes the user’s account and data, unless they must be retained due to legal or regulatory requirements, for purposes of safety, security, and fraud prevention, or because of an issue relating to the user’s account such as an outstanding credit or an unresolved claim or dispute. Because we are subject to legal and regulatory requirements relating to delivery persons, this generally means that we retain their account and data for the applicable statutory retention period after a deletion request. For order recipients/ purchasers, their data is generally deleted within 90 days of a deletion request, except where retention is necessary for the above reasons.
IV. Choice and transparency
ShortA enables users to access and/or control data that ShortA collects, including through:
Support services
device permissions
in-app ratings pages
marketing choices
ShortA also enables users to request access to or copies of their data, make changes or updates to their accounts, request deletion of their accounts, or request that ShortA restrict its processing of user data.
A. Privacy settings
The Settings > Edit button in the ShortA app allows order recipients to set or update their preferences regarding data collection and sharing, emergency data sharing, and notifications. Our Support Centre is also available in our web version.
Order recipients can enable/disable ShortA to collect location data from their mobile devices through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Order recipients can enable/disable ShortA to share their real-time location data from their mobile devices with delivery drivers through their device settings, which can be accessed via the Settings > Privacy > Location menu.
Notifications: account and trip updates
ShortA provides users with delivery status notifications and updates related to activity on their account. These notifications are a necessary part of using the ShortA app and it is recommended they not be disabled, due to the possibility of a failed delivery fee being levied should a recipient fail to collect and order. Notifications can be accessed via the device in the Settings > Notifications > ShortA menu.
B. Device permissions
Most mobile device platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. Please check the available settings on your device or check with your provider.
C. In-app ratings pages
After every purchase, drivers and order recipients are able to rate each other on a scale from 1 to 5. An average of those ratings is associated with a user’s account and is displayed to other users for whom they provide or receive services. For example purchaser ratings are available to merchants and drivers and driver ratings are available to purchasers.
This 2-way system holds everyone accountable.
D. Marketing and advertising choices
ShortA provides users with the following choices regarding how their data is used for purposes of marketing and advertising:
Personalized marketing communications from ShortA: Users may choose here whether ShortA may use their data to send personalized communications (such as, emails, push notifications, and in-app messages) about ShortA products and services.
Merchant ads: Users may choose whether ShortA may use their order and search history to display personalized ads for merchants that are available on ShortA. Contact us.
Third party ads: Users may choose whether ShortA may use their data to display ads for third party products or services that are personalized based on users’ observed or inferred interests and characteristics. Contact us.
E. User data requests
ShortA provides users with a variety of ways to learn about, control, and submit questions and comments about ShortA’s handling of their data.
Accessing data: Users can access data including their profile data and order history through the ShortA app or via ShortA’s website. Users can also request access to their data within the ShortA App via the account menu.
Changing or updating data: Users can edit the name, phone number, email address, payment method, and photo associated with their account through the Settings menu in ShortA’s apps or driver portal. Users may also request to update or correct their data.
Deleting data: Users may request deletion of their account at any time through the Account > Edit menu in the ShortA app.
Objections, restrictions, and complaints: Users may request that we stop using all or some of their data, or that we limit our use of their data here. This includes objecting to our use of data that is based on ShortA’s legitimate interests. ShortA may continue to process data after such objection or request to the extent required or permitted by law.
In addition, depending on their location, Users may have the right to file a complaint relating to ShortA’s handling of their data with the data protection authority in their country. For example, users in the European Union and South America may submit such requests to the data protection authorities in the country in which they live.Appeal: Users that reside in the U.S. may request a review of our decision in the event ShortA cannot meet or denies a User’s data request. Users may request an appeal of our decision here .
V. Updates to this notice
We may occasionally update this notice.
We may occasionally update this notice. If we make significant changes, we will notify users in advance of the changes through the ShortA apps or through other means, such as email. We encourage users to periodically review this notice for the latest information on our privacy practices.
Use of our services after an update constitutes consent to the updated notice to the extent permitted by law.